New Online & Mobile Banking is Now LIVE

You must enroll in the new system. Your old login credentials will not work.

ENROLL NOW

The ‘WOW’ is Here!

New Online & Mobile Banking is Now Live

At Discovery FCU, we’re dedicated to providing you with the best banking experience. On December 2nd, we transitioned from a functional Online & Mobile Banking platform to an AMAZING USER EXPERIENCE that will easily compete with any big bank. You’ll love this easy-to-use and extremely versatile platform.

 

More Features, More Functionality:
  • Manage multiple Discovery FCU accounts under one login.
  • Primary and joint owners will have their own unique login credentials.
  • Make external account transfers from and to your Discovery FCU accounts.
  • Block and unblock your debit card.
  • Easier to use Bill Pay.
  • The latest in security controls and fraud protection.
  • And much more!

 

New Look & Login

You will need to re-enroll and create new login credentials. Have your account number, date-of-birth, and social security number ready.

 

Questions?

E-mail us at digital.services@discoveryfcu.org or call 610.372.8010.

Read below for essential details and instructions.

Steps to Get Started 

 

First-Time Login Process – All Members will be Required to Re-Enroll in Online/Mobile Banking

To access our new online & mobile banking system, you need to enroll. Your old login credentials will not work with the new system. You can enroll in the new online & mobile banking platform online at discoveryfcu.org or with our mobile banking app.

  1. If you are enrolling from a PC/Laptop, click on the Online Banking button located in the main menu navigation of our website.
  2. Click on the Enroll button.
  3.  Enter your account number, date-of-birth, and social security number. If you are a joint owner, enter your own date of birth and social security number, not the primary account owner’s information.
  4.  Agree to the Terms & Conditions and click Submit.
  5.  A Welcome to Online Banking message will display.
  6.  Now, you’re all set to login with your new username and password.

 

If you are enrolling to access a business account’s information and you have a personal account at Discovery FCU, you will see your business account information when you log in to your personal account. If you do not have a personal account at Discovery FCU, when you enroll, use the business account number, your social security number, and your date of birth. After this information is verified, you will proceed to create a unique username and password. You will use the same username and password for both online banking and our mobile banking app.

 

 

Unique Login Credentials for Primary Owners and Joint Owners

With the new online & mobile banking platform, joint owners will have their own unique usernames and passwords. With the old system, primary members may have shared their online banking credentials with their joint owners if they wanted to allow their joint owners to access online banking. This is no longer necessary or recommended. When enrolling in the new online & mobile banking platform, we highly recommend that primary and joint owners create their own unique usernames and passwords to access their online banking accounts individually.

 

Mobile Banking App – What to Expect

If you currently have our mobile banking app on an Apple device, your app may automatically update.  If it does not automatically update, you will need to update it before enrolling. If you have our mobile banking app on an Android device, you must delete our old app and download our new app. Search Discovery FCU in your app store.

The new app icon will look like this:

 

Mobile Check Deposit

At this time, you can only make a mobile check deposit to your first primary account. If you are a primary member on multiple accounts, you will only have the option to deposit your check to one primary account. We are working with our online banking provider to enable you to select additional accounts to deposit your check to if you are listed on the account. In the meantime, you can deposit your check to the primary account listed and transfer the deposit to the account of your choosing. We apologize for this inconvenience and hope to have this resolved quickly.

 

Browser Compatibility Changes

Internet Explorer is NOT supported. We recommend using the most up-to-date versions of Chrome, Firefox, or Edge. If you are experiencing issues using the new system and are using Internet Explorer, please use a supported browser to access the new online banking platform.

 

How to Logout

To log out of online banking, click the door icon with an arrow pointing to the right, located in the upper right-hand corner of the screen. If you are using our mobile banking app, click on the ‘More‘ menu option, and click ‘Sign Out‘. The ‘Sign Out’ menu option is the last option listed.

 

How to enable Touch ID/FaceID – Only Available on Apple Devices

To enable Touch ID or Face ID on your mobile banking app, click on the ‘More‘ menu option, then click on ‘App Settings‘, and select the toggle button to enable Touch ID, Face ID, or enable PIN. The next time you log in to the mobile banking app, you may need to touch the fingerprint icon on the login page to activate TouchID. TouchID and FaceID are not available on Android devices.

 

Online Banking Button in the Main Navigation Menu on your Website is Not Working for Me

If you click on the online banking button located in the main navigation of our website and nothing happens, you need to clear the cache of your web browser. This is due to the code changes that were made on our website for the new online banking system.

How do I clear cache?
    • Chrome:
      • On your computer, open
      • At the top right, click More.
      • Click More tools. Clear browsing data.
      • At the top, choose a time range. To delete everything, select All time. You need to at least choose from December 1st until today.
      • Check the ‘Cached images and files’ box.
      • Click Clear

 

    • Firefox
      • Click the menu button (the three bars located in the upper right of the screen) and select Options.
      • Select the Privacy & Security panel.
      • In the Cookies & Site Data section, click Clear
      • Remove the checkmark in front of Cookies and Site Data.
      • With Cached Web Content check marked, click the Clear
      • Close the about preferences page.

 

    • iPhone
      • Open Settings
      • Swipe down and tap Safari
      • Swipe down again and tap Clear History and Website Data, tap it once again to confirm

 

    • Android
      • Android devices normally use Google Chrome. Use the Chrome instructions above.

Important Changes

 

Primary & Joint Accounts Displayed Under One Login

You will now see all of your Discovery FCU accounts (primary and joint) under one login. It will no longer be necessary to have multiple login credentials if you have multiple Discovery FCU accounts. You might not have realized that you are joint on an account, or you may have been joint on your child’s account at one time and now you no longer want to be joint on their account. If you want to be removed as a joint owner from an account, click here to complete a Remove Joint Owner Request Form.

 

Person to Person (includes Member to Member) Account Transfers

Transferring money between your Discovery FCU accounts is simple and easy within the new online and mobile banking platform. You will no longer be required to complete a cross-account transfer request form.

If you transferred money to another member’s account that you are not listed as a joint or primary member on, you need to re-establish this ability by inviting the member to be one of your contacts. You can do this by clicking on My Finance, Recipients, Contacts, Send Invite. You will need the recipient’s name and e-mail address or mobile number. All scheduled recurring transfers to member accounts, regardless if you are listed as a primary or joint owner on the account, will continue to transfer as usual, this includes loan payments. However, you will not be able to edit the scheduled transfer in the new system.  If you need to edit this transfer, please call the credit union for assistance.

 

 

 

Bill Pay

Bill Pay has an entirely new look. Rest assured, all of your bill payees and scheduled recurring payments transferred over to the new platform. You can access bill pay in two ways. Click on My Finance, Bill Pay, or click on the + button and click on Pay Bill.

 

Account Alerts

Pre-established account alerts did not transfer over to the new platform. You need to re-establish your account alerts. To receive e-mail or text message alerts, you need to have an e-mail address and personal cell phone number on file with the credit union. If you do not, you will receive an error message when establishing your alerts. You can update this information by updating your profile information. Simply click on your profile icon or picture. Or, you can click on the ‘More‘ menu option and select ‘Profile Settings‘.

 

The Check Withdrawal Feature Is No Longer Available

You can no longer request check withdrawals from your account within the new online and mobile banking platform. You can take advantage of the simple, convenient, and easy-to-use external account transfer feature to move your money between your Discovery FCU accounts and accounts you have elsewhere. To add an external account, click on My Finance, My Recipients, External Accounts, Add External Account.

New Features

 

External Account Transfers

You have the ability to transfer to and from external accounts to and from your Discovery FCU accounts with the new online and mobile banking platform. To set up your external accounts, click on My Finance, Recipients, External Accounts, Add External Account

 

Accounts Arranged in Tiles

In the mobile banking app, accounts are arranged in tiles for easy viewing. In online banking, you have the option to view your accounts in tiles, similar to the mobile banking app, or in a list. Both tile view and list view provide a quick menu option to transfer money, add alerts, or hide the account from the dashboard. Simply click on the three dots located in the upper right corner of the tile or to the far right in the row in the list view.

 

Weekly Spending Widget

Quickly and easily track your spending trend over the last seven days on your primary account from your dashboard.

 

Customize Your Dashboard

You can choose how you want your dashboard to look. You can group accounts and give that group a special name. You can choose the order in which your accounts are displayed on your dashboard and you can hide and unhide accounts. Simply click on the customize dashboard icon located in the upper right corner in online banking or towards the bottom of your dashboard in the mobile banking app.

 

My Finance Section

You have your own personal financial hub for managing your finances in the new My Finance section. You have quick access to view and manage your loan and credit card payments, scheduled account transfers, account transaction history, external accounts & contacts, and bill pay.

 

Cards Section

You can block and unblock your Discovery FCU debit card within the new online and mobile banking platform. You no longer need the separate CardValet app to do this. Simply click on the Cards menu option to access this feature. You’ll also access your credit card information within the Cards menu option; however, you won’t be able to block and unblock your credit card within the new platform. You will need to download and use the SecurLock Equip mobile app for this capability.

When accessing this feature in mobile banking, if you have multiple cards with the credit union, you will need to swipe left or right to view your individual cards.

 

Quick Access to Options & Features with the + Button

In online banking, you can quickly access the Add Alert and Pay Bill features when clicking on the + button located in the upper right corner. In the mobile banking app, click on the + button to access Remote Deposit, Transfer Money, Pay Bill, and Add Alert features.

When adding alerts, if you do not have a personal cell phone number or e-mail address listed on your account, you will receive an error message when establishing your alerts. 

 

 

Additional Menu Options Under More

You can manage your profile settings & account information, set up account alerts, view your e-statements & e-documents, send us secure messages, view important information, and more by clicking on the More menu option.

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