Discovery Federal Credit Union is proud to announce that over 40% of its employees have earned the prestigious Certified Credit Union Financial Counselor (CCUFC) designation through America’s Credit Unions®’ Financial Counseling Certification Program (FiCEP). This achievement reflects the credit union’s commitment to empowering its members with the tools and guidance from our financial counselors needed to make sound financial decisions in today’s challenging economic climate.
The CCUFC designation is a nationally recognized certification program that equips credit union employees with the knowledge and skills necessary to provide members with personalized financial counseling. These certified counselors are trained to assist members with budgeting, credit management, navigating major purchases, and overcoming financial struggles. The certification lasts for three years, ensuring that counselors maintain up-to-date knowledge to best serve their members
Whether you’re planning for a major purchase, tackling debt, or simply trying to save more in this time of rising costs, our Certified Credit Union Financial Counselors (CCUFC) are here for you.
- Jennifer Merkel – Member Experience Manager
- Taylor Krow – Member Experience Advisor
- Jennifer Pelker – VP Member Experience
- Kaley Freeman – Member Experience Advisor
- James Epler – Senior Loan Officer
- Jeanann Leary – Contact Center Advisor
- Linda Pestcoe – Assistant Member Experience Manager
- Heather Faller – Digital Experience and Contact Center Manager
- Jessica Espada – Contact Center Advisor/Loan Administrator
“At Discovery Federal Credit Union, we understand that financial decisions can be daunting, especially when many Americans rely on advice from family and friends or navigate these challenges alone,” said Michele Smith, CEO of Discovery FCU. “Our Certified Credit Union Financial Counselors are here to change that, providing expert guidance and a trusted resource for our members.
In today’s uncertain economic environment, the need for financial expertise is greater than ever. With inflation and rising costs impacting families and individuals, Discovery’s counselors are prepared to assist members in creating realistic financial plans tailored to their unique needs