FAQs for Digital Banking

To Change Your Address:

1. Go to your initials in the top right
2. Select “Settings”, then “Personal Information”
3. Find the physical address section and click the pencil icon to the right
4. Change your address and hit submit
5. Select a method for two-factor authentication
6. Enter your verification code
7. Click submit and continue
   Please note: You can change both your physical and mailing address if needed. You may choose to make your mailing address seasonal. After you have made all of the changes you would like, click submit at the top right. Complete Two-Factor Verification.

To Change Your Email:

1. Go to your initials in the top right
2. Select “Settings”, then “Personal Information”
3. In the email section, change your email and click “Update”
4. Perform the two-factor verification

To change phone number:

1. Select name icon from the top right of your profile Select “Settings” and scroll down to “Phone Number”
2. Type in new number, and save
3. Select how you want to receive your two factor verification
4. Enter verification number and submit

To access the secure message center:

1. Select the mail icon on the top right hand corner
2. Continue by selecting and reading existing messages
3. There, you will be able to type your message and send

To send a new message:

1. Select “New Message” and type out appropriate content
   Attach relevant files if needed
2. Send In the message center
   you can show archived messages, or archive messages no longer in use
3. Manage settings using the setting icon on the top right of the message center page

To favorite accounts:

1. Find your list of accounts on the home page
2. Select the hearts to favorite
3. Now, find them at the top of the page for easy access

Change security notification settings:

1. Select your account icon in the top right corner of your profile, and select “Settings”
2. Select “Security”, and then “Security Notifications”
3. Select appropriate settings
4. Click save
5. To turn on push notifications, select “Devices”, toggle appropriate device on, and go back to notifications to select push notifications

Accessing CURewards:

1. Select your cards from the left hand menu, then select “Card Rewards”
2. Select continue
3. There you will find your active CURewards page and points value up at the right hand side

Increase Debit Card Limits:

1. Scroll down and select “Debit Limit Increase Request”
2. Scroll down, and enter increase amount, time frame for increase, and reason
3. Enter phone number, select the authorization box, and then continue
   Alternatively, you can select “Manage Daily Card Limit”
4. Follow the prompts and click “Continue”
5. Lastly, submit your update

Travel Notifications:

1. Select “Cards” from the left-hand menu
2. Select the card you want to use, and your travel parameters
3. Select save and scroll down to be sure the travel notification is active

To Manage Card Controls:

1. Select “Cards” from the left-hand side menu
2. Here you can lock and unlock your card

If your card is missing or stolen, you can block your card:

1. Select “Missing Card” and toggle on appropriate options

Select “More Services”:

1. Select “Stop Payments”, then select “Add Check”
2. Select account, toggle appropriate option for “Range of Checks”, and enter check number
3. Fill out additional information as it relates to your account
4. Select which account to charge the $30.00 fee
5. Read “Membership and Account Agreement” and check the box

To See Your Loan Payoff Amount:

1. Select “More Services” from the left hand side menu
2. Select “Loan Payoff Amount” under “Loan Services”
3. Select loan, and days until planned payoff
4. Calculate payoff and review

To Manage Overdraft Services:

1. Select “More Services” and then “Overdraft Services”
2. Locate the accounts you would like to use for overdraft protection
3. Toggle appropriate accounts on
4. Please note, you can re-order overdraft accounts to your preferences
5. Save changes
6. Select “Overdraft Tolerance” and view terms to review
7. Select or unselect appropriate accounts, and save

Generate A Member to Member Transfer Code:

1. Select “Move Money” on the left-hand side
2. Next, “Manage Destinations, then “Add New Destination”
3. Select “Transfer Code”
4. Create a unique transfer code, and enter “To Account” holder’s last name, and create a saved destination label
5. Submit, and you’re done

External Accounts:

1. Select “Move Money” on the left hand side, and then “Manage Destinations”
2. Scroll down and select “Add External Account”
3. Please be sure to “View Terms” before continuing
4. Type in your phone number and wait for your one-time code
5. Search or select the appropriate financial institution
6. Select the account then select “Continue” to link the account

Transferring Funds:

1. On the left hand side, select “Move Money”, and select “Payments & Transfers”
2. Select your “From Account” and “To Account”
3. Select frequency or select re-occurring payment
4. Enter amount, and select “Continue”
5. Confirm your payment, and you’re done

Please note, you can select Principal Only. This selection will not advance your loan due date

To Make a Donations:

1. Select move money from the left hand side, and select “Donations”
2. From there you can select what account your donating from, and the charity you are donating to
   Please note: You can make a one-time donation, or schedule reoccurring donations
3. Specify amount to donate
   Please note, memos written are seen by charity
4. Click “Submit”

Making a Person to Person Transfer:

1. 1. Select “Move Money” from the left-hand menu
   2. Select “Manage Destinations”
   3. Scroll down to “Add P2P Contact”
   4. Create nickname, select contact method, and appropriate email address
   5. Submit

Now, Select “Payments & Transfers”:

1. Select “From Account”, and “To Account”
2. Select “Frequency” and dates
3. Specify amount and create unique transfer code
4. Select submit
   Please note external transfers aren’t processed in real-time and may take up to 3 business days

To Complete a Wire Transfer:

1. Select “Move Money”, then “Wire Transfer”
2. Under “Wire Transfer” select your wire type and from what account your money will come from
3. Next, fill out appropriate information as directed
4. Lastly, select amount you are sending, and fill in Correspondent/Intermediary Financial Institution if necessary
5. Confirm information and verify either phone number or email address associated with your account
6. Verify account

To Receive a Transfer:

1. The receiver will receive an email from no-reply@digital.discoveryfcu.org with the subject line “New P2P Transfer”
2. Click the provided link in the body of the email
3. Fill out appropriate information as it relates to you and your account information
4. Select “Accept Money”

Transfer to Savings:

1. Select “Move Money” from the left hand menu
2. Next, select “Payments & Transfers”
3. Specify your “From Account” and the account you’re transferring to
4. Either select a one time immediate transfer, or select a cadence to schedule re-occurring transfers
5. Specify an amount, add a memo, and select “Submit”

Send Money to Member with Account Number:

1. Select “Move Money”, “Manage Destinations”, and Select “Add New Destinations”
2. Enter the “To Account” number, the account type, the “To Account” holder’s last name
3. Lastly, add the “To Account” ID and a destination label
4. Submit

Quick Transfer to Loan:

1. From the right hand side of your digital banking home screen
2. Select the your “from account”
3. Select your “to account” and specify the amount you’re transferring
4. Select transfer

Add A Savings Goal:

1. Select “Savings Goals” from the left-hand menu
2. Here, you’ll see “Current Goals” and “Previous Goals”
3. Select “New Goal”  then select the account you would like to attach your goal to
   Feel free to upload a photo to customize your goal
4. Now, fill in appropriate information, like goal name, amount, and dates
5. Agree to the “Terms and Conditions”

Enrolling in E-Statements:

1. Select “Statements” from the side menu
2. On the “View Statements” page, you’ll see the accounts already enrolled
3. To enroll a new account you have, select “Manage Preferences”
4. View “Terms and Conditions”
5. Now, enable the accounts you wish to enroll
6. When you toggle back to “View statements”, you’ll see your e-statements linked to whatever account you enrolled