Our lobby is now open. We’re excited to see you!
We’re thrilled to reopen our doors to the Discovery FCU lobby and want our members to know that we’re making the safety and wellness of our employees and members a priority as we begin to see you in person again. You will notice that it will feel a little different as we are taking steps to ensure your wellbeing by requiring everyone that enters the building to wear a mask, limiting the number of people in our lobby, adding social distancing floor guides and installed wellness screens. Drive-thru service and appointments are still preferred.
Now more than ever it is important to take care of yourself. If you’re feeling sick, or if you’ve been around anyone that feels sick, please do not visit the credit union and use our digital banking or remote services to conduct your financial transactions.
We’re also returning to our normal business hours, except our drive-thru service will open at the same time our lobby opens, at 8:30 a.m. instead of 7:30 a.m.
We’ve placed floor spacing markers in our branch to ensure our members are standing or sitting at least six feet apart. Please follow these floor markings.
We’ve made hand sanitizer available throughout our lobby for both our members and employees to use.
Our lobby has had a deep-cleaning prior to re-opening and we have increased our cleaning and sanitizing of high-touch areas throughout the day.
You’ll notice a couple of other changes too. Deposit and withdrawal slips are available by request only, and if you need to use a pen, we’ll have Discovery FCU pens available, but ask that if you use one, please take it with you. You will now be greeted by a Discovery FCU representative in our vestibule upon entry into the credit union to ensure every visitor is wearing a mask, and we are limiting the number of people in our lobby. Plus, wellness screens are at the teller counter and in every office to help prevent the spread of germs. Our complimentary mints and lollipops will be temporarily unavailable until at least Berks County enters the green phase.
We take our responsibility to make our lobby safe seriously and believe our measured approach offers our members the best options to transact business in their preferred way.
We look forward to seeing you again soon!